Can't download email

24-05-2002, 08:36 PM

Suddenly, I cannot download emails from my ISPs (xtra and Paradise). I'm using Outlook Express 6. I usually log onto Paradise and download all mail. Over the last two days, xtra mail won't download, and today neither will Paradise mail. I know there is mail there in both mailboxes as I can access it from the on-line mail sites. OE6 gives the following messages:
The connection to the server has failed. Account: 'pop3.xtra.co.nz', Server: 'localhost', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

The connection to the server has failed. Account: 'pop3.paradise.net.nz', Server: 'localhost', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

This is the same if I try when logged on to Xtra or Paradise. Can anyone shine any light on this please.
Cheers.
Ray.A

24-05-2002, 09:32 PM

Hi ray, I typed part of your error message into Google, socket error. 10061, error number: 0x800CCC0E, and got a whole heap of sites giving possible solutions to the problem.
The first site was:
<http://www.compa.net/Support/support_email.htm>

24-05-2002, 11:02 PM

At a guess you have just updated PC-cillan??

Go into the properties for your mail accounts and change the incoming seRver to pop3.your.isp and the account name to default.

You will need to re-enable email scanning but will be able to get your mail.

25-05-2002, 12:56 AM

Changing your pop3 and smtp settings to pop3.xtra.co.nz and smtp.xtra.co.nz will indeed get you your email from Xtra, but will bypass your antivirus software - the presence of which is indicated by the localhost setting.
Make sure your antivirus software is up to date - and your MS Windows updates - and retry. Some antivirus software has a box to tick which will keep your email software active for longer, avoiding time outs. Make sure it is ticked.
Failing that you may have to reinstall your antivirus software (followed by updates to it).

MH

25-05-2002, 10:44 AM

Check if you have Zonealarm on that it has not jumped to stop your email also.

25-05-2002, 01:54 PM

Many thanks to you all. yes, I have just updated PC Ciilin, and yes, sharrow, your suggestion worked a treat. All seems well again. Thanks again.
Regards
Ray A

26-05-2002, 03:15 PM

I went thru this whole thing a few weeks back, too. I got in touch with their tech support (in the Philippines) and they suggested re-updating. Tried that, and it worked fine.

Next update, no email. Next update, worked again. Next update, no email. Next update...

And so it went. I've got a list of suggestions from the techie service if you want them in case it happens again...let me know if you want a copy.

<jreid@hnpl.net>

Other suggestion (which I might just follow myself, one of these days)...change to AVG!

Cheers,

Janz